Billing help
Most billing questions are answered below. If you still need help, send us a message and we’ll reply to the email on your ChurchMatchUp account.
Frequently asked questions
How do I cancel Enhanced?
Open your church dashboard and choose Manage or cancel subscription. Canceling stops the next renewal, but you keep Enhanced through the period you already paid for.
What happens after I cancel?
Your church keeps Enhanced access through the paid-through date shown in your billing details. After that, it automatically returns to Basic.
Can I get a refund?
Full refunds are available on request within 7 days of a new purchase or renewal. An approved refund ends Enhanced access immediately. Requests outside 7 days can still be reviewed individually.
Can I switch from monthly to annual?
Yes. Monthly Enhanced churches can switch to the Founders Rate of $59.99/year $29.99/year from the dashboard. Stripe automatically credits unused monthly time and charges the remaining annual amount when you switch.
Will Enhanced renew automatically?
Yes, unless you cancel. Monthly and annual subscriptions automatically renew using the payment method on file.
Can I change my payment method?
Yes. Choose Manage or cancel subscription from your church dashboard to open secure Stripe billing management.
Still have a question?
Fill out this form and it will go directly to ChurchMatchUp support.